Frequently Ask Questions
Where does Five Star Tours pick up?
Our main pick up location is the Amtrak Santa Fe Train Station located at 1050 Kettner Blvd, San Diego, CA 92101. For hotel pick up locations, please call us at 619.232.5040
What kind of tours does Five Star Tours offer?
Five Star Tours offers various different kinds of tours for our clients. We have many sightseeing and theme park tours and we can create any private tour of San Diego.
How do you reserve a tour with Five Star Tours?
The best way to reserve a tour is to fill out our Online Reservation Form. Please make sure you fill in all appropiate information so that Five Star Tours staff may send you a confirmation via email. If this is an urgent request, please contact our office at 619.232. 5040 and speak to our tour reservations staff. We look forward to having you onboard our tours!
What forms of payment does Five Star Tours accept?
We deal mostly with Visa, Mastercard and Discover credit cards but other cards or forms of payment can be discussed. Five Star Tours may ask for a deposit on your tour confirmation or full payment depending on tour factors such as times, dates or destinations. A deposit guarantees your spot. Most deposits are refundable.
What forms of identification do I need to cross in and out of Mexico?
For US Citizens, you are required to bring a passport for re-entry into US. Any parents traveling with children are encouraged to carry birth certificates. For Non US Citizens, a passport, 1-94 card or resident alien card is required. Due to high security alerts, additional paperwork may be required and is left to the client to inquire through their local embassy.
Does the bus have a restroom?
Our 50 passenger motor coach has a restroom and is the vehicle most commonly used on our tours. Our smaller motor coaches and vans do not have a restroom.
Do we have a set minimum to operate the tour?
Five Star Tours does have the right to cancel any tours if we do not currently meet our passenger minimum. If we do cancel the tour, you will not be charged.
Do we operate rain or shine? Do we have assigned seating?
Five Star Tours will operate a tour rain or shine and do not have assigned seating. We strongly encourage families to participate in our tours and welcome service animals.
* Terms and conditions of the warranty are available upon request
Five Star Tours & Charter Bus Company * 1050 Kettner Blvd, San Diego, CA 92101 * email: firstname.lastname@example.org