Frequently Ask Questions
Frequently Asked Questions | Five Star Tours San DiegoLooking for more information before you book your next adventure with Five Star Tours? Browse our most commonly asked questions below. For custom inquiries or group bookings, visit our Contact Page or call us at (619) 848-1688.
1. What types of tours do you offer?We specialize in a wide variety of San Diego and Baja California tours, including:
2. Do you offer private tours?Absolutely! We offer private tours for couples, families, corporate teams, and VIP guests. These experiences can be fully customized based on your interests, schedule, and group size. Learn more about our tailored tour packages.
3. Where do your tours depart from?Most of our shared tours depart from centrally located points in Downtown San Diego, such as the Amtrak Santa Fe Depot. For private groups, we offer flexible pickup options including hotels and custom locations. View pickup details here.
4. Are your tours family-friendly?Yes! Many of our experiences are designed with families and children in mind. Please let us know the age range of your group, and we’ll recommend the most suitable options. Check out our family-friendly tours for more ideas.
5. Do I need a passport for Baja California tours?Yes. U.S. citizens must present a valid passport when traveling into Mexico. Many of our Baja tours include a Fast Pass border return, helping you avoid long waits at the San Ysidro Port of Entry. Explore Baja tours for more info.
6. What’s included in your tours?Our tour packages typically include:
7. How long are your tours?Tour lengths vary depending on the experience:
8. What should I bring on the tour?To stay comfortable and prepared, we recommend bringing:
9. What is your cancellation and rebooking policy?
10. How do I book a tour?Booking is easy! You can:
1. What types of tours do you offer?We specialize in a wide variety of San Diego and Baja California tours, including:
- City Sightseeing Tours
- Wine & Culinary Experiences
- Cross-Border Baja Adventures
- Beach & Coastal Excursions
- Custom Private Group Tours
2. Do you offer private tours?Absolutely! We offer private tours for couples, families, corporate teams, and VIP guests. These experiences can be fully customized based on your interests, schedule, and group size. Learn more about our tailored tour packages.
3. Where do your tours depart from?Most of our shared tours depart from centrally located points in Downtown San Diego, such as the Amtrak Santa Fe Depot. For private groups, we offer flexible pickup options including hotels and custom locations. View pickup details here.
4. Are your tours family-friendly?Yes! Many of our experiences are designed with families and children in mind. Please let us know the age range of your group, and we’ll recommend the most suitable options. Check out our family-friendly tours for more ideas.
5. Do I need a passport for Baja California tours?Yes. U.S. citizens must present a valid passport when traveling into Mexico. Many of our Baja tours include a Fast Pass border return, helping you avoid long waits at the San Ysidro Port of Entry. Explore Baja tours for more info.
6. What’s included in your tours?Our tour packages typically include:
- Round-trip transportation
- Professional bilingual guides
- Entrance fees and tickets
- Food tastings or meals (where applicable)
7. How long are your tours?Tour lengths vary depending on the experience:
- 🚶 Walking tours: 2.5 to 3 hours
- 🚌 Day tours: 5 to 10 hours
- 🌍 Multi-day packages: 2 to 10+ days
8. What should I bring on the tour?To stay comfortable and prepared, we recommend bringing:
- Comfortable walking shoes
- Weather-appropriate clothing
- Sunglasses, hat, and sunscreen
- Refillable water bottle
- Valid ID or passport (for cross-border tours)
9. What is your cancellation and rebooking policy?
- Cancel or reschedule 72+ hours in advance: ✅ Full refund or free rebooking
- Cancel within 72 hours: ❌ Non-refundable
- Private/custom tours: Require 7 days’ notice for refunds
- Cancellations due to weather, border delays, or events beyond our control may be rebooked or refunded at our discretion.
10. How do I book a tour?Booking is easy! You can:
- 🌐 Book online at www.fivestartours.com
- 📞 Call us at (619) 848-1688
- 📧 Email us at [email protected]